Question 1

What is a Share Credit?

Accepted Answer

One Share Credit (S$1) is one dollar of Share Value. You earn credits by listing things you own, and you spend them on things other members have listed. They live on your ShareHouse wallet and nowhere else.

Question 2

Can I cash credits out?

Accepted Answer

No. Credits cannot be withdrawn, refunded to a card, or converted to dollars. They exist to move goods between neighbors, not to be a second bank account.

Question 3

Can I send credits to someone else?

Accepted Answer

Not for now. Credits are non-transferable: they cannot be sent, gifted or sold between members. It keeps the system simple and keeps speculators out.

Question 4

Why did I only get part of my credits up front?

Accepted Answer

New members can spend 25% of an item's Share Value immediately; the rest unlocks when the item is claimed and the handoff is confirmed. Established members get 40% and Trusted members 50% — which is the cap for everyone, including us. Paying all of it up front is not something the arithmetic supports; trust earns you a better appraisal instead.

Question 5

How does the AI decide what my item is worth?

Accepted Answer

It identifies the exact item from your photos, pulls recent used-market sales for that model, then adjusts for condition, how confident it is, and how quickly things like it get claimed on ShareHouse. The result is Share Value — what the item will clear for here, not a best-case price somewhere else.

Question 6

Why is Share Value lower than what I see on other sites?

Accepted Answer

Asking prices are not selling prices, and a large couch nobody nearby wants is not worth its sticker inside a local network. Liquidity is part of the number. In exchange you get spendable value today instead of weeks of messages.

Question 7

Can I take my item back after listing it?

Accepted Answer

Yes, until somebody claims it. Return the credits you received for it, or swap in other items of equal or greater Share Value. Once an item is claimed, it belongs to the claimant.

Question 8

What if I spent the credits and the item breaks?

Accepted Answer

A listed item is a commitment to hand it over in the condition stated. If you cannot, the credits are reversed. If your balance cannot cover it, your account goes negative and may be restricted until it is settled.

Question 9

Can I rent my things out instead?

Accepted Answer

Yes. List an item for rent and it stays yours — you earn credits each week it is out. You can also offer both and let the first taker decide.

Question 10

What do I pay in real money?

Accepted Answer

Only the USD side: a 5% ShareHouse service fee and the estimated sales tax on the item's value. The item itself is paid entirely in credits. We collect and remit the tax so neither side has to think about it.

Question 11

How does pickup work?

Accepted Answer

After you claim, you have 72 hours to arrange pickup. At the handoff you scan the contributor's QR code, and you both confirm condition within 24 hours. Credits settle when you do.

Question 12

What if the item is not as described?

Accepted Answer

Decline at the handoff and your credits and fees come straight back. If you find a problem within the confirmation window, open a dispute with photos and a person on our trust desk decides within two working days.

Question 13

Who am I meeting?

Accepted Answer

Every member verifies a phone number and a government ID before their first listing or claim. Profiles show handoff count, as-described rate and reviews from real exchanges.

Question 14

Is this just bartering?

Accepted Answer

Not in the way that word usually means: barter needs two people who each want what the other has, and credits remove that — your chair can become someone's bike without the bike owner wanting your chair. For tax purposes, though, it is treated as barter. The IRS counts credits as income when they land in your wallet, and we report them. See the Terms for what we file and when.

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